Shipping Policy

At Pawzaa, we are committed to delivering your order quickly, safely, and reliably. Please review our shipping policy below:

 

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • You will receive a confirmation email once your order has been placed, followed by a shipping notification with tracking details when your package has been dispatched.

 

Shipping & Delivery Times

  • We provide tracked and insured shipping for all orders.

  • Standard delivery typically takes 10–20 business days, depending on your location and local customs.

  • In some cases (such as remote areas or seasonal courier delays), delivery may take up to 30 business days.

  • Most customers receive their order sooner, but we recommend allowing the full timeframe for peace of mind.

 

Shipping Costs

  • Shipping costs are calculated at checkout and will vary depending on destination and shipping method selected.

  • From time to time, we may offer free shipping promotions, which will be clearly displayed on our store.

Tracking

  • Once your order has shipped, you will receive a tracking number by email.

  • You can use this number to monitor your delivery progress in real time.

 

Lost, Stolen, or Damaged Packages

  • Since all shipments are insured, in the rare event your package is lost or arrives damaged, please contact us immediately at officialpawzaa@gmail.com

  • We will work directly with the carrier to resolve the issue and ensure you receive a replacement or refund as quickly as possible.

 

Questions

If you have any questions about shipping or need help with your order, feel free to contact our customer support team at officialpawzaa@gmail.com