Refund Policy

Effective Date: July 10, 2025

At Pawzaa, we want every pet and pet parent to be satisfied with their order. While we do not accept returns, we offer refunds under specific conditions listed below.

No Returns Accepted

Due to hygiene, safety, and logistics, we do not accept returns for any products. All sales are final.

When Refunds Are Offered

Refunds are only available if:

• The item arrives damaged or broken

• The item is not as described or significantly different from photos

• You receive the wrong product

How to Request a Refund

To be eligible for a refund:

• You must contact us within 7 days of delivery

• You must provide clear photo(s) or video(s) showing the issue

• Include your order number and a short explanation

Send all refund requests to: officialpawzaa@gmail.com

Review and Approval Time

Once we receive your request, our team will review the evidence and respond within 3 business days. If approved, we’ll issue a refund to your original payment method within 3–5 business days.